SKDOT · SECURE ORDER MANAGEMENT

Orders.

Securely review payments, update fulfilment status and assign shipping tracking numbers.

CUSTOMER REQUESTS

Appointments & customer chat

Approve or decline requests, request a new time, and reply to customers. Updates appear in the customer request portal.

CUSTOMER CARE · PRIVATE INBOX

Customer conversations

Reply to support cases, check recent activity and message status, manage cases through open, in progress, waiting for customer, and resolved.

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STORE & MEDIA CONTROL

Products and website images

Add products, replace the exact product image, update category and description, hide or remove catalogue items, and publish gallery images. Changes are saved to persistent Netlify storage and appear on customer pages.

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LIVE WEBSITE ACTIVITY

Customer notifications

Recent booking, product, checkout, support and other website activity. This panel refreshes automatically.